DigiKey Payment Portal FAQ

Q. I am getting an error when trying to enter my bank account details. What can I do?
A. Bank account payments are not currently available on the portal. We can only accept credit card payments at this time, but we hope to enable the bank account option in the future.

Q. When entering my credit card details, the screen gets stuck and says “processing" What can I do?
A. Try to clear your browser cache and cookies, then try again. This tends to happen especially if you have closed out of the payment detail screen once without entering a full card.

Q. Can I use a credit memo or open payment along with my credit card payment on the portal?
A. No, you will need to contact our accounts receivable department to apply the credit memo or payment to the invoices you would like as this feature is not currently available.

Q. There is a credit memo applied to one of the invoices I would like to pay but I want to pay the invoice in full and use the credit memo later. What can I do?
A. DigiKey changed its policies in 2024 to automatically apply credit memos to the corresponding invoice if the invoice's balance due exceeds the memo amount. While we will allow you to use the memo elsewhere, you cannot unapply it yourself on the portal. Please utilize DigiKey's Accounting Document Request Form and request to unapply the memo from the transaction so payment can be made for the full amount.

Q. How can I get a receipt for the payment I made on the portal?
A. You can utilize DigiKey's Accounting Document Request Form and request a copy of your receipt from there.

• If you would like your email address be added, to receive a receipt going forward, DigiKey's Accounting Department can also help you get that set up. After your email address is on file, future receipts will be received the following business day after a payment is made.

Q. Can the receipt be itemized to show the invoices that I paid?
A. No, the receipt indicates the amount of the payment but not the invoices being paid.

Q. Is there a minimum amount that I can pay on the portal?
A. Yes, the minimum payment we can accept is $1.00 USD

Q. Is there a maximum amount I can pay in one transaction?
A. Yes, the maximum payment amount is $500,000 USD

Q. Is there a maximum number of invoices that can be paid in the portal at one time?
A. Yes, the maximum number of invoices that can be paid at once is 499. A separate, second transaction would be to process additional invoices.

Q. I have discount payment terms, can I take a discount through the portal?
A. While the portal doesn’t clearly show the discount, yes you can. If the invoice you are paying has discount terms and the payment is being made within those discount terms, simply short pay the invoice by the discount amount and it will calculate in the background and close the invoice in full.